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> Tom Ferrero Studio > Order & Exchange Policy
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Order & Exchange Policy
|  | | | Applying a pattern to silver in the studio |
I am proud to be an independent artist and not a large corporation. I enjoy the personal interaction I have with you, my customers, and I believe the service I provide is more personal and the work I produce to be of the highest quality. Being a self employed artist, however, I need to do a few things differently from the large companies in order to protect myself as well as you the consumer. I appreciate your understanding regarding these maters.
ORDERS
* Prices for gold jewelry may vary depending on the current market price of gold. Since each piece of jewelry is made to order (I do not buy gold in advance) I can not give you an exact quote on the website everyday. However the prices listed on the site should be close and I'd be happy to give you the exact figure for that day over the phone or by email.
Most orders will be filled within 3 weeks (often sooner). Customers with orders taking longer, due to a busy holiday season or large quantities for example, will be notified in advance if possible and will be provided with a new estimated completion date. Unless purchasing my jewelry through a store or gallery (see specific vendor's payment policy) a 50% deposit is required for all orders. This allows me to purchase the raw materials like gold and silver needed to make your jewelry. Once I have completed the piece the remaining balance of 50% is required. Payments can be made by Money Order, Personal Check or Certified Check from a bank (sorry, no credit cards yet). Final payments made with Money Order or Certified Check will be deposited and the jewelry will be sent out to you immediately. Final payments made with a Personal Check require 5 business days from the time I deposit the check for it to clear, then the jewelry will be sent out to you. Postage and insurance is additional but typically costs between $5 and $15 dollars. Connecticut sales tax of 6% will be added to any purchase being shipped to a Connecticut address or purchased in the state of Connecticut. (Disclaimer: All sales shipped outside of Connecticut may be liable to local taxation. Please consult your state's tax department).
EXCHANGES
All of the jewelry I make is held to the highest standard of quality and craftsmanship and no work should ever leave my studio damaged or imperfect. However, should a problem arise during everyday wear of my jewelry or should you simply change your mind, I will be happy to repair it or give you credit towards a new piece. Please, all sales are final after 14 days from the date of purchase. Purchases made through a store or gallery must be exchanged through the same store or gallery. If the jewelry has been damaged through neglect or mishandling (I reserve the right to deny an exchange if I believe the jewelry has been improperly handled) the jewelry will not be exchanged. If the jewelry has been damaged in the shipping process the shipping company and the insurance purchased should cover the cost and damage. I will do everything in my power to work with you and the shipping company to help get your money credited. *Custom designed and specially made orders fall under the guidelines listed above. However, if the customer changes her or his mind for any reason and decides to exchange the jewelry, a credit of up to, but not exceeding, 50% of the purchase price will be issued to the customer (Provided I believe the piece has the potential of being resold in today's market). This credit can only be put towards the purchase of a new piece of jewelry.
Thank you for your cooperation and understanding. I believe the benefits of working closely with you and the personal attention and high quality work I provide outweigh these minor inconveniences. If you have any questions or comments regarding this policy I'll do my best to answer them and I'm always anxious to listen. It is a pleasure and a gift to have you as a customer and you are not taken for granted.
Thank you!
Tom
GALLERY REFERRAL POLICY
All galleries and stores currently representing me and my work will receive a 25% commission when they refer a customer to my website and a sale is generated from that referral. I have done this with you, the gallery owner and customer in mind. Should a customer be in your store and not find the exact piece they are looking for you may direct them to my website where they can see ALL my available styles and still make a purchase. This allows for the gallery to retain the sale and the customer to still find the product they are looking for. My prices online are the same as the prices listed in the galleries (unless the galleries have chosen to alter the prices from the work's suggested retail price). The gallery will receive a check upon completion of the transaction at the end of the month of the sale. All sales generated from referrals by the galleries are eligible for commission with the exception of my SILVER "patterned" pieces (Earrings and Necklaces with Daisy, Callisto, Snowflake, Sunflower or Scallop patterns) since these pieces are not sold in stores and are only available on the website and through me directly.
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> Tom Ferrero Studio > Order & Exchange Policy
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